Frequently Asked Questions
Browse our selection of Beko FAQs to find out how to install, properly use or efficiently clean any Beko product.
Black or dark marks and stains may be caused by certain toiletry products, including hair preparations that contain ingredients which can act like an adhesive. This then attracts dirt and loose dyes from other garments during the wash cycle which then become attached to the towel. You can avoid this by remembering to rinse your hands thoroughly between using toiletries and your towel. If this does not solve the problem, you may need an engineer. Visit the Beko washer dryer repair page for more details or simply call call 0330 123 3206 if your washer dryer is in guarantee or 0330 123 1994 if it is out of guarantee.