Cookers

1. Where can I obtain the cable to install my electric cooker?

Safety legislation dictates that our electric cookers must be installed by a qualified electrician who should supply the correct size cable and carry out the necessary safety tests and for this reason the product is supplied without cable.

2. How do I set the clock on my cooker?

Switch off at the mains and leave for at least 30mins to allow memory to clear. Then follow the set up procedure outlined in the user instructions.

3. What can I use to clean my cooker hotplates?

The cleaning of sealed hotplates should be done when they are cold. Wipe the hotplates with a little domestic non-scratch cleaning cream following the circular grooved pattern on the hotplate. Afterwards, wipe over with a damp clean cloth, making sure that all the cleaner has been removed. Then dry by switching on for a few minutes. Apply a thin coat of cooking oil from time to time to provide a protective coating.

4. What types of pans can I use on my ceramic hob?

Optimum efficiency is achieved by using pans that match the diameters of the elements. If the pan is too small energy is wasted. Do not use pots that have concave or convex bottoms. Do not use aluminium-bottomed pots. Use steel or heat-resistant glass pots. Do not use pots made from Boron glass or Pyrex, which are generally oven type containers.

5. Can my gas cooker be converted to LPG?

Yes. All our gas cookers have a conversion kit available. Contact our spares dept for further assistance.

6. Are the ceramic hobs on my cooker designed to switch on and off?

Yes. It is a feature to maximise energy efficiency while maintaining a steady cooking temperature.

7. Where is the serial number on my product?

Each product range has a fixed location for the rating plate which contains the Model and Serial Number information. When viewed from the front: On single oven in the warmer compartment. On double oven on the right hand side below main door.

Television

1. Where is the serial number on my product?

Each product range has a fixed location for the rating plate which contains the Model and Serial Number information. When viewed from the front: On the cabinet backcover above and to the right of the aerial socket.

2. How do I tune my TV to my VCR?

Connect a scart lead between both and select AV mode on the handset. This will enable video playback.

Refrigeration

1. Where is the serial number on my product?

Each product range has a fixed location for the rating plate which contains the Model and Serial Number information.When viewed from the front: Inside fridge comparment on the left hand side or inside the top freezer compartment.

2. Can the doors on my fridge/freezer be reversed?

With the exception of the model FSB720 all our fridge/freezer doors are reversible. The kit is supplied with the product.

3. Will my fridge/freezer work in a garage?

The recommended minimum ambient temperature must not drop below 10c(50F) otherwise the product will not operate correctly.

4. How often should I defrost the fridge icebox?

In normal use approximately once a month.

5. Do Beko freezers have an operational problem in low ambient temperature conditions?

No. In general, low ambient problem is observed in Fridge Freezers fitted with a single thermostat. So operational problems should not occur in single door products (for example larder fridges and freezers) at low ambient temperatures under normal conditions.

6. Are all Beko freezers capable of working at ambient temperatures below zero degrees C and down to -10 C?

Yes. All our freezers are designed, manufactured and tested accordingly.

7. When using Beko freezers in low ambient conditions, what should I take care of?

Some food packs may get warmer (i.e. above -18 degrees C) depending on actual conditions in practice, normally frozen food would not thaw as the temperature would still be very low providing it is below -9 degrees C.

8. Where is the black tube at the back of the fridge connected?

It is a drain tube to allow defrost water to trickle into the drain tray fitted above the compressor.

Laundry

1. Where is the serial number on my product?

Each product range has a fixed location for the rating plate which contains the Model and Serial Number information. When viewed from the front: Inside the product compartment on the left hand side.

2. How long should it take to complete a wash load?

40 Degrees - Cotton - 130mins. 60 Degrees - Cotton - 140mins. 90 Degrees - No Prewash - 175mins. Please note that water temperature and load size will affect these times for specific information please refer to the user guide.

Dishwashers

1. Where is the serial number on my product?

Each product range has a fixed location for the rating plate which contains the Model and Serial Number information. When viewed from the front: On the top right hand edge of the door.

Beko general (website use)

1. Where can I obtain a Spare Part?

Please visit "Parts and Accessories" section under "Product Support" on this site. Alternatively If the product is out of guarantee refer to EASYSPARES on 01733 404705. If the product is in guarantee call our spares department on 0845 6004915 or e-mail us spares@beko.co.uk

2. What is your e-mail and correspondence address for aftersales?

Please visit "Our service guarantee" and "Requesting service" sections under "Product Support" on this site. Alternatively please e-mail to "service@beko.co.uk" for any aftersales enqueries. Our postal address is BEKO House, Caxton Way, WATFORD WD18 8UF.

Registration

1. Do you sell extended warranty?

We do not sell direct but extended warranty is available on our products from our partner Domestic & General. Please click here to register your product.

2. What is covered by the Manufacturer warranty?

In the unlikely event that the product should develop a fault due to a manufacturing defect the cost of any spare parts or labour required to correct the defect is fully covered.