How can we help you?

My appliance is no longer running?

Firstly, make sure that the compressor is turning on. If your freezer makes a humming noise, it is most likely to be switched on correctly. Check the freezer isn’t overloaded and remove some items if it appears to be too full. If your freezer is frost free, check if the evaporator fan is blowing air inside the freezer and if the airflow is restricted by tightly packed items. Can you feel cool air when the freezer door is closed and you run your hand along the seal? You shouldn’t be able to feel any cool air if the door is properly sealed. Check for frost build up, if you can see frost along the walls of your freezer compartment, the airflow may be restricted. If your freezer isn’t frost free, try manually defrosting your appliance to alleviate frost build up and enable airflow to cool your freezer sufficiently. Unsure of how to manually defrost your freezer? Download and consult your product manual .

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