Condenser Dryer Safety Notice

Important product information for Beko 6kg & 7kg condenser tumble dryers

Beko has been made aware of a small number of incidents involving our 6kg & 7kg Condenser Tumble Dryers manufactured between May 2012 and October 2012, where an electrical component has failed and overheated, leading to a potential risk of fire.

We believe that the risk of failure is low but, as a responsible manufacturer, we have decided to initiate a voluntary corrective action program as a precautionary measure.

These products were independently tested before being placed on the market and met all UK and European safety standards. Nevertheless, we take the safety of our products very seriously and would like to offer a free of charge in-home modification to remove any potential risk with this component.

We urge you to contact us immediately about this important issue.

We are seeking to contact owners of Beko 6kg & 7kg Condenser Tumble Dryers purchased between May and October 2012 to carry out a free of charge modification. We urge anyone who believes they have an affected model to follow the steps outlined below as a precautionary measure.

What you need to do:

Check the model number and serial number of your 6kg & 7kg Condenser Tumble Dryer. The serial number is on the rating plate (see below) and is 10 digits long. The first 2 digits of the serial number give the year of production and the last 2 digits give the month of production. All affected products were manufactured between May and October 2012. Please contact us if your model and serial number matches those outlined below.

Your safety is our priority, so if you own an affected product, please stop using it immediately and disconnect it from the wall socket as a precaution.

Then call our free phone number 0800 917 2018 (UK) or 1800 25 29 25 (Eire) between 8.00am to 8.00pm Monday to Friday and 10.00am to 4.00pm Saturday and Sunday.

We will arrange to visit your home and make a free of charge modification.

List of affected Beko 6kg & 7kg Condenser Tumble Dryers

Model Numbers Serial Numbers
DCU6130W 12-xxxxxx-05
warning icon

Important Product Safety Information for our 8kg & 9kg Condenser Tumble Dryers
(Manufactured between May - November 2012)