Message Beko's Managing Director

Message Beko's Managing Director

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As Managing Director, I value open and direct communication with our customers. I also appreciate that there are times when you require further assistance beyond our standard contact channels. That's why the team and I have established this platform specifically to help you escalate your query.

If you have already been in touch with our customer care team and feel the need to take your inquiry further, we kindly ask you to use the form below. Please provide your case reference so that we can promptly locate your details and thoroughly review the history of your case.

While I may not be able to personally respond to every email, please be assured that your message will be directed to a priority channel, where your satisfaction will be our topmost priority. We will handle your needs with the utmost urgency, ensuring you receive the exceptional assistance you deserve.

Teresa Arbuckle
Managing Director at Beko Plc – UK & Ireland

Note: All fields are mandatory

Note: In responding to your request we cannot be held responsible for any delays in service or costs you may incur due to the information you have supplied being invalid or incorrect. We can only offer advice on our own branded products sold in the UK, Northern Ireland and the Republic of Ireland.


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Frequently Asked Questions

To get in touch with Beko's customer care team, you have multiple convenient options for a positive and efficient experience:

  1. Phone Support: Reach out to our dedicated customer care phone number, which you can find on our support page. When you call, a knowledgeable representative will be more than happy to assist you with your query or concern. Our team is ready to provide the support you need and offer solutions that will leave you satisfied.
  2. Live Chat Assistance: Engage in real-time, text-based communication through our live chat feature. Look for the chat option on our support page and start the conversation. This interactive method allows for quick back-and-forth communication, ensuring that you get the information you need promptly.

If you ever feel that your query requires further attention, we have a well-defined process in place to ensure your concerns are addressed promptly. While we may not have a specific Beko complaints email address, our form above offers an effective way to escalate your query to the highest level of attention.

Escalating Your Query:

  1. To escalate your query, please use the form at the top of this page. When filling in the form, please provide your personal details, contact information, and a clear description of your query. This will help us understand your needs better and offer the appropriate support.
  2. Please also include any relevant case references or details related to your previous interactions with our customer care team. This will aid us in quickly locating your information and understanding the history of your case, allowing for a smoother resolution process.
  3. After submitting the form, our team will prioritise it and ensure it reaches the right departments and individuals, including the Beko Managing Director. We are committed to handling your query with the utmost care and professionalism.

Please know that your concerns are of great importance to us, and we are dedicated to resolving them as quickly as possible. While we encourage using phone or live chat support for general inquiries, our escalation process through our form above ensures that we address your concerns with the highest level of attention and care.

To escalate your Beko query and ensure a swift resolution, please follow these steps:

  1. Initiate Contact: If you haven't done so already, reach out to our friendly and responsive customer service team through our various channels, such as phone or online chat. Our customer service team is dedicated to helping you, and they will do their best to resolve your concern promptly.
  2. Seeking Further Attention: In the unlikely event that your query requires additional attention, please use the above form at the top of this page, providing accurate and detailed information about your concern.
  3. Provide Details: When completing the form, include your personal details, contact information, and a clear description of your query or concern. It would be helpful to mention any previous case references or relevant information from your previous interactions with our customer service team. This will aid us in quickly identifying your case and understanding your history.
  4. Escalation Process: Once your form is submitted, rest assured that our team will treat it as a priority. We will make sure it reaches the appropriate department, including the Beko Managing Director, so that your query gets the attention it deserves.
  5. Urgent Review: Our goal is to resolve your query with utmost urgency and efficiency. While we strive to address all issues promptly, some complex matters may require additional time for investigation and resolution. Be assured that we are committed to delivering the highest level of customer service and finding a satisfactory resolution for you.

At Beko, we value our customers, and your satisfaction is our top priority. We are dedicated to addressing your concerns, and our team is working diligently to ensure a positive and helpful experience for you. Thank you for choosing Beko, and we appreciate the opportunity to serve you.

Teresa Arbuckle holds the position of Managing Director at Beko plc UK & Ireland. She has been with the company since 2011 and has worked as Managing Director since 2015. In addition to her responsibilities at Beko, Teresa is the Chair of the Association of Manufacturers of Domestic Appliances (AMDEA), taking on the leadership role in April 2018.

Working closely with Beko’s parent company, Arçelik, which is one of the largest household appliance producers in Europe, Teresa ensures the seamless operation of Beko. Arçelik is led by CEO Hakan Bulgurlu, who guides the company's strategic direction and growth in the global market.