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Frequently Asked Questions

Browse our selection of Beko FAQs to find out how to install, properly use or efficiently clean any Beko product.



    Water from my Beko washing machine is not emptying.

    First, make sure the drain hose has been extended, but does not exceed the maximum length quoted in the instruction book. Can't find it, don't worry you can download your manual here.
    If this all seems fine, you will need to clean the filter pump. To do this, locate the filter on the bottom right-hand side of the appliance. Open the cover and remove the filter. You can then clean it by rinsing under a tap. When you open the filter housing there may be a large amount of water, so if your appliance has a drain tube you can use this to reduce the amount of water in the drum. Place a container under the filter to collect the remaining water. Be sure to open the filter housing slowly to avoid too much water being released in one go. Once you've finished cleaning it, make sure you replace the filter properly. If this does not solve the problem, you may need an engineer. Visit the Beko washing machine repair page for more details or simply call 0330 123 3206 if your washing machine is in guarantee or 0330 123 1994 if it is out of guarantee.

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